FATCAR

Shipping:

Shipment will be arranged within 7 work days after payment is cleared as long as buyer's information and shipping address is confirmed. Please provide the right post code and valid phone number to avoid delay in shipping.

(1) We usually ship by AliExpress Standard Shipping, DHL, FedEx or EMS --- we choose the most economic way among them for you.

(2) If buyer need the parcel to be delivered by certain courier or other express way, please contact our sales to adjust the price before payment.

(3) We will ship according to the logistics company you choose.

(4) Remote area fee excluded, for addresses listed in the remote areas on FeDex/DHL/UPS website, will be charged an extra US$40.

(5)Before we ship the product, we will pack the product in waterproof and anti-collision packaging to ensure that you receive a good product.

Import Tax:

We are NOT liable for ANY import tax, custom fee or customs delay. If the parcel is return back to us due to the buyer's refusal to pay the above fees, we would NOT resend the parcel until the buyer complete those fees and pay ALL the return and resend cost. Buyer can not cancel the order or request refund based on the above reason.

Return and Warranty:

All items are brand new straight from the factory. In case you receive a faulty item, please contact us within 3 days after sign on the receipt.

Return within 1 year from the purchase date can be repaired.

It is the customers' responsibility to pay for return postage and ship the item back to us.

All returns must be confirmed by our after service staff, we are not liable for any return package without prior notice.

For non-defective returns, there will be administrative fee applied.

We offer ONE Year Factory Warranty (accessories not included).

Warranty will be voided as of:

(1) Damage caused by: Undue wear & tear, dirt, misused, improper installation or operation, neglect, accident.

(2) Any damages caused by improper packaging when buyers return the item to us.

(3) If the item was disassembled or repaired by unauthorized person.

Feedback:

Customers satisfactory are our ultimate goal. If you are satisfied with our products and service, please leave us 5 stars feedback.

If you have problem or question please contact us before open a dispute or leaving any type of feedback.

All messages or emails will be answered within one business day. If you do not receive our reply, please kindly re-send your email or complaint to our manager.